Return Policy
- We understand the importance of your satisfaction, which is why we strive to make our return policy as hassle-free as possible while maintaining the lowest guaranteed prices in the identification industry.
- If you have any questions or concerns about a return, please reach out to your account manager at (954) 394-5468.
Updated: IDGlobo Return Policy Extended!
Unopened and Unused Items
We want you to be happy with your product!
Our updated return policy extends to unopened and unused items. You may return any incorrect or unwanted item within 90 days of receipt – this is an extension from our traditional 30-day policy. However, there are certain requirements that must be met in order to initiate a return:
- The product must be unopened, unused and factory sealed.
- Products must include their original packaging, boxes, instructions, and any other materials provided.
- Products must be shipped to us freight pre-paid, meaning the customer is responsible for shipping costs back to us.
- 3rd party shipping charges such as FedEx or any other shipping service are non-refundable.
If you need to return a product, please contact customer service at (954) 394-5468 to arrange for a return merchandise authorization (RMA). We’re here to help and are happy to assist you with your return and help you find a replacement product that meets your needs.
Opened and Other Items
For opened or used items, we are unable to accept returns without pre-authorization from ID Globo. This includes:
- Open or used printers
- Open or used cameras
- Software
- Open or used media such as cards, ribbons, and printer cleaning kits
- Custom printed or custom programmed products, including custom lanyards, custom badge reels, custom TempBadge products, and programmed technology cards
- Special order items
Special Order & Custom Items
Please note that due to the special nature of custom and special order products, we are unable to accept returns or cancellations on these items except in cases of warranty repair or replacement of eligible items. Examples of these products include custom designed lanyards and badge reels, temperature screening kiosks, and custom holographic laminates.
Defective Merchandise (DOA)
In case you receive non-functioning or defective merchandise, please contact our Technical Support Team for assistance in arranging a return merchandise authorization (RMA). We’ll do our best to replace the product as quickly as possible.